The turn around time on your order with gearlikeme starts when you’ve paid in full, we have all information required to complete your order (all artwork, correct tag files, all fonts required for editable tags, all shipping info, etc.) & your Mocks have been approved. Delay in receipt of *any* of this info could result in production delays. Most Mocks are sent within 24 hours, after receiving payment and all necessary information. Our current gearlikeme time is 5-7 Business Days Average + Shipping. Complex orders/add-ons may increase turnaround. The most up-to-date turnaround time will be listed on your quote and invoice. If you have a deadline for your order, it is very important that you let us know when placing your order and a rush fee may apply if there is not enough time to complete your order under normal circumstances. If you do not advise us about a due date until after your order has been paid for and pushed through our system, we may not be able to accommodate your request. Any circumstances out of gearlikeme's control (weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turn around time estimate. Terms Orders must be paid in full before the order begins unless otherwise approved by gearlikeme staff. If you pay via check, the turn around time clock on your order will not begin until your check clears. Artwork All files must be 300 DPI or Jpeg format. The design should be sized to the size you would like it to print. Text must be converted to outlines. Printing can only be as good as the artwork. gearlikeme is not responsible for any misspellings, errors, or issues in your art file. We do our best to catch these errors and point them out to you, but we may not catch them all. If it is in your art file and on your approval, that is how we will print it. Art Approval/Order Proofing All artwork is to be approved via a digital mock-up through email. Artwork must be checked for spelling, color, sizes ordered, placement of the art and accuracy of artwork by the customer. It is very important to look over every detail of the mockup, as this is how your garments will print. gearlikeme will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval will result in production delays and could require additional expenses. Any delays in the approval process longer than 24 hours after receipt of the mockup could result in production Collar & Seam Printing Although gearlikeme has the latest equipment available, inconsistencies may occur in registration and ink coverage when printing near or over the collar, seams, or any other edges. Any large prints may run the risk of going over the sleeve seam. These are all considered acceptable goods and will not be considered for reprints. Changes to Your Order After Payment Any change made to your order that is not due to a stock issue on behalf of the stock suppliers will be subject to a change fee of $50.00 in addition to the additional costs to make the changes. Any changes to your order after it has been placed will delay your order, even if you have paid a rush fee and/or have given us a required date. It is very important that you do not place your order until you are certain that's what you want. Once the process begins, everyone in our shop starts to work on different aspects of the job, changes become costly and time consuming. Cancellations & Restocking Fees Cancellations made after order has been placed will be subject to a 15% restocking fee plus any additional fees required to cover services already rendered. No cancellations will be accepted once production or any manipulation of the garments (tag removal, printed tags, printing, hem tagging, etc.) has begun on the order. Must-Have Dates gearlikeme will do everything we can to meet any must-have date, but we cannot guarantee it. Rush fees may apply. Customer may be responsible for any expedited shipping charges associated with the order. Shipping gearlikeme cannot be responsible for any shipping delays caused by the shipping company. Under-Runs & Spoilage Due to the nature of this business, gearlikeme will not be responsible for under-runs or spoilage up to 3% on jobs of 100 shirts per design, and up to 10% on jobs of less than 100 pieces. (Spoilage must be more than 10 shirts per design for a reprint). Please keep this in mind when ordering (it is never a bad idea to order extras). We always do our best to get you what you ordered. We will refund you the cost of any items shorted from your order but will not process a reprint for less than 10% of your order (or 10 shirts minimum). Returned Checks There will be a $30.00 returned check fee. Pricing gearlikeme reserves the right to change pricing without notice. Garment Disclaimer gearlikeme is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We try our hardest to inspect the garments as we print them, but we cannot guarantee each garment. We are not the manufacturers of these garments, so we cannot ensure their construction. We highly recommend ordering 5% extra of each size if an exact count is important. Satisfaction Clause gearlikeme will not be responsible for your satisfaction with the garments printed on or the printed artwork. We are always available to counsel any customer to ensure you pick a garment that matches your needs but we also need you to do your due diligence on the garment choice. If you are unsure of what garment to select, we can gladly order a number of blank samples for you to choose from. The samples will be billed at a per piece rate and shipped without printing. Blank samples will not credit to the cost of your order. Quality Assurance We try to check every garment as it comes off of the press, but there are times where some mistakes will make it out the door. It is your responsibility as the customer to check over garments as you receive them. We allow an industry standard 72 hour window from the time you receive the goods to notify us of any issues with the order. gearlikeme will not be responsible for errors with your order if notified after 72 hours of receiving the goods. gearlikeme also will not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer. While gearlikeme does quality checks on the garments, the final quality assurance check lies in the hands of you, our customer. Claims & Reprints We go to great lengths to try to ensure that every order that leaves our facility is correct. All of our customers are valued customers, regardless of size, and we want you all to know that. Any order printed differently than the mock-up approved will be granted a reprint of the defective product. All claims must be submitted within 72 hours of date of delivery. If gearlikeme is responsible for any errors in your order, we will gladly accept responsibility for the issues and will reprint the shirts printed in error. We do not offer refunds, but will gladly reprint any production errors that exceed the spoilage rate. We will require that you ship the misprinted shirts back to our shop (we will provide you with a UPS label and will cover shipping costs). gearlikeme will not be responsible for any shirts sold or given away prior to returning the order.